Legal
Privacy Policy
Your details are used only to serve you — never sold or shared.
What we collect
When you submit a consultation request or contact form we collect your name, contact details, event details, product preferences, budget range and any images or notes you choose to share.
Why we collect it
We use this information solely to respond to your enquiry, prepare quotes and consultation documents, design and produce your order, and issue invoices and receipts.
How it is stored
Your information is stored securely in our internal customer management system. Uploaded inspiration images are stored in private storage that is not publicly accessible.
Who can see it
Only The Sign Studio staff can access your information. We do not sell, rent or trade your personal information, and we do not share it with third parties except where required to deliver your order or by law.
Email communication
Consultation documents, proofs, invoices and receipts are sent to the email address you provide. Please ensure it is accurate and monitored.
Cookies & analytics
We record basic, anonymous page-view information to understand which pages are useful. We do not use this to identify you personally.
Retention
Enquiry and order records are retained for business and accounting purposes. You may request deletion of your enquiry record at any time.
Your rights
You may request a copy of the information we hold about you, ask us to correct it, or ask us to delete it. Contact thesignstudio242@gmail.com.